Shipping Policy
This Shipping Policy describes Our policies and procedures on the transportation, shipping and process of Your orders when You use the Service and tells You about Your shipping rights and how the law protects You.
It is part of our Terms and Conditions and should therefore be read alongside our main “Terms”. Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with Us.
Remember, all orders are processed within 1 to 14 business days(excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In case of a high volume of purchase traffic, the order processing date might exceed 1-3 days.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $10 flat rate shipping for the united states
Local Delivery
Free local delivery is available for orders over $X within [area of coverage]. For orders under $X, we charge $X for local delivery.
Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@oleykids.com with your name and order number, and we will look into it for you.
Return Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
● Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Oley Kids Inc., California, USA.
● Goods refer to the items offered for sale on the Service.
● Orders mean a request by You to purchase Goods from Us.
● Service refers to the Website.
● Website refers to Oley Kids, accessible from https://www.oleykids.com/
● You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
● By email: contact @ oleykids . com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 14 days
● The Goods are in the original packaging
The following Goods cannot be returned:
● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Check out Contact Us page, or call us
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact @ oleykids . com